Consultant - Customer Strategy & Design

Location: Zurich, SwitzerlandWork Pattern Percentage: 80–100%Start date: January 13th
About the Role
Join our Customer Strategy team and help clients make the strategic choices that drive growth and better customer outcomes. For us, customer strategy covers the full customer lifecycle—from how organisations attract customers through marketing and sales to how they serve and retain them. You will work across these areas, shaping recommendations for senior stakeholders and considering where data, digital and AI can support the strategy. You will gain exposure to industries including Life Sciences, Consumer Goods, Banking and Insurance.
How you can make an impact

• Analyse customer journeys and commercial performance data to identify opportunities across marketing, sales and service.
• Translate customer and growth strategies into digital product opportunities, clear requirements and prioritised initiatives.
• Assess how digital channels, customer platforms and AI use cases could improve customer experiences and business outcomes.
• Work with product, design and technology teams to shape solutions that meet customer needs and strategic objectives.
• Build business cases and present evidence-based recommendations to senior client stakeholders, linking technology choices to measurable value.

What you bring to succeed

• 1–3 years of relevant experience in strategy consulting or in a strategy, marketing, sales, service, CX or AI-focused function at a leading corporate organisation, including experience as a (Technical) Product Manager or Business Analyst.
• A university degree, preferably in Business, Marketing, Computer Science, Life Sciences or another STEM discipline.
• Strong analytical and problem-solving skills, with the ability to connect customer insights, commercial objectives and digital opportunities.
• Strong technology interest and understanding of digital platforms
• Experience contributing to customer-facing digital or strategic initiatives and communicating recommendations to business and technology stakeholders.
• Fluency in English, a collaborative mindset and willingness to travel within Switzerland.

What sets you apart

• Experience in growth strategy, customer segmentation, proposition development, or marketing, sales or service strategy.
• Experience in functional requirements gathering, user story writing and digital product definition
• An understanding of how data, digital or AI can support customer and commercial objectives.
• Fluency in German or French at C1 level or above, with full working proficiency, is highly preferred.
• Exposure to Life Sciences or Consumer Goods

Your team
You will join a diverse, multinational Customer Strategy & Design team in our Zurich office. We combine strategic thinking, industry insight and customer understanding to help clients address consequential business decisions. You will work with colleagues across disciplines and grow through client work, training and mentoring.
Meet our people
Want to learn more about what it’s really like to work at Deloitte? Hear directly from our Customer Strategy team:
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Benefits for you
We believe in more than just work – we’re committed to creating meaningful, inclusive experiences where you can thrive, both personally and professionally. This is a primarily on-site role, with flexibility to work from home approximately 25% of the time. Through continuous learning, comprehensive well-being support and opportunities to make a social impact, we invest in helping you grow.
Explore our full benefits package here 
Careers at Deloitte
At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background, and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects.
With more than 460’000 employees globally, Deloitte is the largest professional services firm in the world, with offices in more than 150 countries.
In Switzerland, we provide a wide range of integrated services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions, and Technology & Transformation. With around 2,500 employees at six locations, we serve companies and organisations of all sizes in every industry sector. Experience endless opportunities for professional growth, where you can bring in your entrepreneurial spirit while advising top-tier organizations on cutting-edge interdisciplinary projects within a global environment.
Join a collaborative culture where you can work flexibly alongside talented, inspiring colleagues from over 70 nationalities.
We are looking for people who approach challenges with curiosity and flexibility; bring a collaborative mindset and a can-do attitude; and wish to grow their career in a dynamic and fast-paced environment.
Together makes progress.
How to apply
Ready to make an impact? Apply now! We’re looking forward to hearing from you. Please click on “apply now” to submit a complete application, including CV, cover letter, references and degree certificates.

• What to expect: Learn about our recruitment process and read tips from our recruiters that help you best prepare.

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