Customer Quality Manager (80% - 100%)

Bei ABB unterstützen wir Industrien dabei, effizienter und nachhaltiger zu werden. Fortschritt ist bei uns keine Option, sondern selbstverständlich - für Sie, Ihr Team und die Welt. Als globaler Marktführer bieten wir Ihnen alles, was Sie brauchen, um diesen Wandel voranzutreiben. Der Weg dorthin ist nicht immer einfach - denn echtes Wachstum erfordert Mut. Aber bei ABB gehen Sie ihn nicht allein. Run what runs the world.

Diese Position berichtet an:
Quality Manager

Your role and responsibilities:

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and skilled teams, with the aim to meet customer expectations while ensuring sustainable operations. Each day, you will assist the organization in creating the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your skills by collaborating with local functions that improve the quality of results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: #LI- hybrid

This role is contributing to the Power Protection, Smart Power division in Quartino, Switzerland.

You will be mainly accountable for:

• Manage a cross-functional team, fostering collaboration and professional development.
• Analyze the customer issues systematically to identify root causes and initiate cases in the Practical Problem Solving (PPS) tool to track corrective activities and ensure resolution. Furthermore you will p resent quality reports and improvement initiatives to customers, with systematic follow-up on agreed actions.
• Monitor and ensure timely closure of customer cases. Additionally you d efine containment, corrective, and preventive actions. Facilitate Level 2 Quality Circles and escalate critical cases to management when necessary.
• Contribute to the improvement of key quality metrics including First Pass Yield (FPY) manufacturing, Supplier PPM, Customer DPU, and overall Cost of Poor Quality (COPQ).

You will join a dynamic, talented and high performing team, where you will be able to thrive.

Qualifications for the role:

• Bachelor's degree in Electrical Engineering or related field
• Minimum 5 years of experience in quality management or equivalent role
• Deep understanding of quality processes, problem-solving methodologies, and continuous improvement tools
• Excellent communication and interpersonal skills with proven ability to engage stakeholders at all organizational levels
• Flexibility to work beyond standard hours and perform effectively under pressure
• Fluent in English and Italian (written and spoken)
• Lean Six Sigma Green Belt certification is a plus
• Willingness to travel up to 10% of the time for customer visits and site inspections

More about us:

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected, and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity, and reliability of almost any operation.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund. Könnte das hier Teil Ihrer Geschichte werden? Bewerben Sie sich noch heute oder besuchen Sie www.abb.com, um mehr über uns zu erfahren und sich über die Wirkung, die unsere Industrielösungen auf der ganzen Welt haben, zu informieren.