Intern - Customer Strategy & Design

Location: Zurich, SwitzerlandWork Pattern Percentage: 80–100%Start date: January 13th
About the Role
Join our Customer Strategy team and help clients make choices that drive growth and better customer outcomes. For us, customer strategy covers the full customer lifecycle—from how organisations attract customers through marketing and sales to how they serve and retain them. As a Trainee, you will support colleagues across these areas by researching customer needs, analysing data and helping develop recommendations. You will explore where data, digital and AI can support the strategy and gain exposure to industries including Life Sciences, Consumer Goods, Banking and Insurance.
How you can make an impact

• Analyse customer journeys and commercial performance data, with support from the team, to identify opportunities across marketing, sales and service.
• Help translate customer and growth strategies into digital product opportunities, requirements and prioritised initiatives.
• Research how digital channels, customer platforms and AI use cases could improve customer experiences and business outcomes.
• Collaborate with product, design and technology teams to help shape solutions that meet customer needs and strategic objectives.
• Contribute to business cases, presentations and evidence-based recommendations for client stakeholders.

What you bring to succeed

• A university degree, preferably in Business, Marketing, Computer Science, Life Sciences or another STEM discipline.
• Ideally, you graduated within the past two years and have at least six months of relevant experience through internships, part-time roles or other work in consulting, strategy, marketing, sales, service, customer experience, digital products or a related area.
• Analytical and problem-solving skills, with an interest in connecting customer insights, commercial objectives and digital opportunities.
• An interest in technology and a willingness to learn about digital platforms and AI.
• The ability to communicate clearly, work collaboratively and learn from feedback.
• Fluency in English and willingness to travel within Switzerland.

What sets you apart

• Exposure to growth strategy, customer segmentation, proposition development, or marketing, sales or service strategy.
• Exposure to requirements gathering, user stories or digital product development.
• An interest in how data, digital or AI can support customer and commercial objectives.
• Fluency in German or French at C1 level or above, with full working proficiency, is highly preferred.
• Exposure to Life Sciences or Consumer Goods.

Your team
You will join a diverse, multinational Customer Strategy & Design team in our Zurich office. We combine strategic thinking, industry insight and customer understanding to help clients address consequential business decisions. You will work with colleagues across disciplines and develop your skills through client work, training and mentoring.
Meet our people
Want to learn more about what it’s really like to work at Deloitte? Hear directly from our Customer Strategy team:https://www.linkedin.com/feed/update/urn:li:share:7330963080945815552
Benefits for you
We believe in more than just work – we’re committed to creating meaningful, inclusive experiences where you can thrive, both personally and professionally. This is a primarily on-site role, with flexibility to work from home approximately 25% of the time. Through continuous learning, comprehensive well-being support and opportunities to make a social impact, we invest in helping you grow.Explore our full benefits package here 
Careers at Deloitte
At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background, and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects.With more than 460’000 employees globally, Deloitte is the largest professional services firm in the world, with offices in more than 150 countries.
In Switzerland, we provide a wide range of integrated services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions, and Technology & Transformation. With around 2,500 employees at six locations, we serve companies and organisations of all sizes in every industry sector. Experience endless opportunities for professional growth, where you can bring in your entrepreneurial spirit while advising top-tier organizations on cutting-edge interdisciplinary projects within a global environment.
Join a collaborative culture where you can work flexibly alongside talented, inspiring colleagues from over 70 nationalities.
We are looking for people who approach challenges with curiosity and flexibility; bring a collaborative mindset and a can-do attitude; and wish to grow their career in a dynamic and fast-paced environment.
Together makes progress.
Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.
How to apply
Ready to make an impact? Apply now! We’re looking forward to hearing from you. Please click on “apply now” to submit a complete application, including CV, cover letter, references and degree certificates.
What to expect: Learn about our recruitment process and read tips from our recruiters that help you best prepare.
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If you have any questions, contact Pieter-Jan at talent@deloitte.ch.
*We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don’t hold yourself back – apply today. 
We do not accept applications from recruitment agencies for this position.
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